Service Complaint Record - Consumer Rights Solicitors Ltd

Upheld Complaint Types: Cost - Excessive, Failure to release files or papers, Failure to keep informed, Failure to respond, Poor complaints handling
Remedy Types: To pay compensation for emotional impact and/or disruption caused, To refund fees already paid
Remedy Amount: £750-£999

Service complaints are investigated by the Legal Ombudsman when consumers are unhappy with the quality of service received from a legal service provider. A service complaint does not mean that the firm provided poor service. It's important to check the data and see if the Legal Ombudsman decided whether the service was reasonable or not.

A Legal Ombudsman investigation also looks at how the service provider responded to the complaint. It’s important to look at this information – a good complaints process can show that providers are willing to put right any mistakes that have been made.’