What the regulators do
We set standards for legal professionals in England and Wales.
This includes the standards of behaviour that we expect from them, and qualifications and training they must complete.
We can act in the best interests of the public if we find evidence that a legal professional is not meeting the right standards.
There are lots of ways we do this. It could include restricting how a legal professional can work, or helping someone replace money they lost because of a legal professional's actions. We can close down a legal firm or stop someone from being a legal professional altogether.
We have information about what you should expect from legal professional .
The best way to find out more about what we can do is to look at our websites. See our contact a legal regulator page.
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What the regulators can't do
We don't handle complaints that people have about their legal professional that are handled by the Legal Ombudsman.
The Legal Ombudsman is an independent organisation that can help you if you want to complain.
We can't give you legal advice about a situation.
We can't award you compensation, or get your legal costs reduced.
Who we work with
We are grateful to the Legal Services Consumer Panel, the Legal Ombudsman and the Legal Choices Advisory Panel for their input.
Members of the Legal Choices Advisory Panel have input into Legal Choices content and advise on issues faced by members of the public and businesses. The 17 organisations on the Legal Choices Advisory Panel are listed below.
More about Legal Choices
The frontline legal regulators that run Legal Choices want the website to be accessible and helpful to consumers, and give people the information they need on their legal journey. We are committed to improving the website to make sure it meets this goal.
In 2025, we commissioned Mustard Research to evaluate how the website supports people who currently have, or have recently resolved, a legal issue. The evaluation focused on six legal areas and included participants who had experienced issues with redundancy, workplace problems, housing difficulties and debt.
The evaluation showed that Legal Choices helps people improve their knowledge and understanding of legal issues. Many participants also said they felt more confident in dealing with their legal issue after using the site. Participants also found Legal Choices clear and easy to use.
Participants suggested several ways we could improve the website to increase its impact. We have already made some changes, including breaking up text on information-dense pages and adding explanations of videos. We are committed to using these recommendations to inform ongoing improvements to the site.
Read the evaluation report below to find out more.
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