There are only a few companies that operate a tenancy deposit protection (TDP) scheme. If you're not sure, get in touch with them. This page on Shelter Englands website is helpful for tenants in both England and Wales.
If your landlord has failed to follow the rules and provide you with the prescribed information or protect your deposit within 30 days (or at all) then things have gotten complicated and you should get some advice.
If your landlord tries to evict you without following the correct legal process, then the eviction could be unlawful. You should contact your Local Authority if you think you are being evicted unlawfully. They can help you determine if you are and could prosecute the landlord.
Even if you decide you are going to leave, don't leave before you have somewhere else to rent.
If, at any point, you think you might not be able to get legal help as quickly as you need it, the following organisations may be able to help:
- Shelter England | Cymru | Content them by phone or web chat, or in person in several cities.
- Citizens Advice | Find your nearest Citizens Advice.
- Law Centres Network | Law Centres offer face-to-face advice to members of their community. Find out if there's one near you.
- Civil Legal Advice | You might be able to get free and confidential advice from Civil Legal Advice (CLA) as part of legal aid (in England and Wales).
Sometimes lawyers can help you understand your rights. They can represent you when speaking with your landlord to try to resolve the situation.
You can find information about the different types of lawyer and how to choose the right one for your situation on our types of lawyers page.
When you contact somebody to get advice, try to have as much of following where you can refer to it or show somebody:
- Your tenancy agreement and any documents that came with it, including;
- The contract you signed
- Information about your deposit, including the amount you paid and when, any deposit protection scheme information received from the Landlord and any deposit protection certificate received
- The energy performance of the property (EPC)
- An up-to-date gas safety certificate (if you have gas)
- The government's How to Rent guide
- The communication you have had from your landlord (or anybody else) to tell you that they want you to leave the property. This might include;
- The form telling you when you have to leave (Form 6A)
- Any communication from your landlord's representatives
- Any other correspondence (letters, email, voicemails, texts, etc.), you have had that relates to your property.